# Product FAQ

**Payment Related Questions:**

<details>

<summary>1 <strong>- My balance on Polygon seems inaccurate?</strong></summary>

1\. Look at Polygonscan and verify the transaction went to the correct wallet and has at least 200 block confirmations.

2\. If balance doesn’t reflect, try these steps:

a) click 3 dots next to USDC -> disconnect

b) restore default wallet

If nothing has helped, write to support with your social media name/email you signed up with on HandlPay. Also paste your transaction hash.

</details>

<details>

<summary>2 <strong>- How can I bridge HANDL to Canton Network?</strong></summary>

There are 2 ways to bridge HANDL, depending on where your tokens are held:\
\
**Option 1: From within the HandlPay app**

1. Go to the **Polygon** or **Base** tabs
2. Tap the **three dots** next to HANDL
3. Select **Bridge**
4. Enter the amount you want to bridge
5. Click **Estimate** to view the fee
6. Confirm the transaction

⏱ The transfer typically completes within 5-8 minutes

Tutorial video: <https://drive.google.com/file/d/1RspRIxsp8hCanMu4n_989Ys1ENjUpLNZ/view?usp=sharing>

**Option 2: From an external wallet (e.g. MetaMask)**

1. Go to **bridge.handlpay.com**
2. Enter the **recipient address on Canton Network**
3. Click **Deposit to Bridge**
4. Follow the on-screen instructions to complete the transfer

Tutorial video: <https://drive.google.com/file/d/1_KxGnuxWb5RwccR_pvDO7Cc9eEQWW3r0/view?usp=sharing>

</details>

<details>

<summary>3 <strong>- I bridged HANDL to Canton Network, but it hasn't arrived</strong></summary>

When you receive a new asset on Canton Network (e.g. USDCx, CBTC, HANDL), you need to manually approve it before it becomes available.

How to approve depends on your wallet:

• **HandlPay wallet:**\
A red indicator will appear next to the asset (e.g. HANDL). Click it to approve the asset. You can also enable auto-approval for future transfers.

• **External wallets (Zoro, Console, CantonLoop, etc.):**\
Approval flows vary by provider. Please follow the instructions from your wallet provider.

</details>

**Security/Set Up Related Questions:**

<details>

<summary>4 <strong>- How do I get a Canton wallet address?</strong></summary>

You can create a new wallet using the HandlPay app (invite code required) or you can sign up with any of the existing Canton ecosystem wallets below:

* Loop: <https://t.me/+01Dx4RdJ9\\_gxOGQ0>
* Send APP: <https://t.me/send\\_app/1> @send\_app &#x20;
* Bron: <https://bron.org>
* Console: <https://t.me/ConsoleWallet>
* Cantor8: <https://t.me/cantor8hub>
* Zoro: <https://t.me/zorowallet>

</details>

<details>

<summary>5 <strong>- Passkey creation was cancelled during Canton wallet setup</strong></summary>

HandlPay Canton wallets are self-custodial. The private keys are protected with biometrics such as passkeys. Below are some scenarios where the passkey creation fails due to browser or device not supporting the creation of passkeys:

* Telegram on desktop
  * The Telegram mini app on desktop does not support passkeys. Solution: please create your wallet using Telegram on mobile.
* WhatsApp and Instagram (iOS only)
  * These apps open an in-app browser from Meta, which doesn't permit creation of passkeys on iOS. Solution: click the settings button from the in-app browser and choose "Open in browser" to continue with a native browser.

</details>

<details>

<summary>6 <strong>- Why does my Canton wallet not show a “Send” button?</strong></summary>

HandlPay distinguishes between two wallet types on the Canton Network:

**HandlPay Wallet**

Created inside the HandlPay app (with invite code).\
You can **send and receive** funds directly in the app.

**External Wallet**

Created with third-party apps (e.g. Bron, Loop, Console, etc.).\
You can **receive payments via your social handle**, but to send funds you must use the original wallet app.

⚠️ If the app cannot find your **private key on your device**, it will automatically treat the wallet as external, and **Send, History,** and **Key Export buttons will not appear**.

This happens if:

* You created the wallet in **Incognito / Private mode**
* You switched **browser or device**
* You cleared browser data
* You deleted and reinstalled **Telegram**
* You never imported your private key on this device

Because HandlPay is **fully self-custodial**, we do not store your private key (see security notice during wallet creation). Always export and securely store your private key after creating your wallet.

To restore full access, simply **import your private key** into the app on your current device. Once the private key is detected, the **Send and other buttons will appear automatically**.

</details>

<details>

<summary>7 <strong>- Can I connect my exchange deposit address?</strong></summary>

No - unless it is an exchange deposit without a memo feed. $CC distribution will be rejected if the Canton address requires a memo feed to receive transactions (typically for CEXes).

</details>

<details>

<summary>8 <strong>- What's my HandlPay User ID?</strong></summary>

You can find your User ID in the payment link:

1. Click the payment link button underneath your profile picture
2. Your User ID is the string following the last "/"

</details>

Please contact <support@handlpay.com> for questions not answered above. The support staff will be happy to support you but will not respond to inquiries if the answer is already part of the FAQs.&#x20;


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